Shipping, Exchanges and Returns
These rules are applicable only to purchases made on bikila.com.
Once the order has been added to the shopping cart, you will be able to see in detail the shipping costs and the estimated delivery time for your specific order.
Summary table of shipping costs made through CorreosExpress:
| Spain Pick up at BIKILA Store (delivery in 5/6 business days) | €FREE |
| SPAIN PENINSULA: | |
| Spain Peninsula ( over €75 ) (delivery in 3-4 business days) | FREE |
| Spain Peninsula ( over €40 and under €75 ) (delivery in 3-4 business days) | €2.95 |
| Spain Peninsula ( less than €40 ) (delivery in 3-4 business days) | €4.95 |
| Spain Peninsula ( over €230 ) (delivery in 24/48 working hours) | FREE |
| Spain Peninsula ( over €75 and under €230 ) (delivery within 24/48 working hours) | €3.95 |
| Spain Peninsula ( over €40 and under €75 ) (delivery within 24/48 working hours) | €4.95 |
| Spain Peninsula ( less than €40 ) (delivery in 24h. / 48h. working hours) | €5.95 |
| SPAIN BALEARIC ISLANDS: | |
| Spain Balearic Islands ( over €230 ) (delivery in 3-4 business days) | €FREE |
| Spain Balearic Islands ( over €75 and under €230 ) (delivery in 3-4 business days) | €6.95 |
| Spain Balearic Islands ( less than €75 ) (delivery in 3-4 business days) | €9.95 |
| PORTUGAL: | |
| Portugal ( over €230 ) (delivery in 3-4 business days) | €FREE |
| Portugal ( over €75 and under €230 ) (delivery in 3-4 business days) | €2.95 |
| Portugal ( less than €75 ) (delivery in 3-4 business days) | €5.95 |
| Portugal Islands (delivery in 5/6 working days) | €29.95 depending on destination (see in cart) |
| EUROPE AND THE REST OF THE WORLD: | |
| Europe* (delivery in 4/5 working days) | €9.95 |
| Europe (non-EU) (delivery in 5/10 working days) | €40.00 |
- If you want to place an order for shipping to the Canary Islands, contact by WhatsApp with the phone number 628 25 62 37 or through:
https://wa.me/message/XNKMCK3AIPQXN1
- At the moment we do not ship to Ceuta or Melilla.
- Orders made with a cash on delivery payment method can only be paid in cash (with the exact amount) and are valid for orders over 20 euros destined for the Iberian Peninsula (Spain and Portugal) and will carry a surcharge of 4% + 2 euros, the minimum surcharge payable being 3 euros. Using this payment method, orders of up to €300 maximum will be accepted.
PRICE LIST:
All prices shown in the product list are with taxes included as long as the shipment is made to a country in the European Union. It will be tax-free in the rest.
In relation to the Value Added Tax, as a general rule the tax rate of 21% will be applied to the territory of the European Union where this tax is applicable. All those companies belonging to countries of the European Union except Spain and that are registered as intra-community operator will be exempt from paying this tax. The rest of the countries in the world do not charge VAT, however, the customs systems of each country apply the corresponding tax burdens.
The prices shown on bikila.com include VAT and may be reviewed and modified at any time and will only be valid for the active session.
HELP FREQUENTLY ASKED QUESTIONS:
WHAT ARE THE TURNAROUND TIMES?
In the table above you can see detailed information on delivery times and also, once the order has been added to the shopping cart, you will be able to see the estimated delivery time for your specific order.
In Spain and Portugal (Peninsula) we are delivering the vast majority of orders within 24 hours / 48 business hours, understanding that Saturdays, Sundays and holidays are not considered business days. It is important to have a flexible delivery schedule and that there is someone at the destination address who can pick up and, if applicable, make payment. The delivery of the orders will be made by Najarad, SL through a transport agency designated by it and can be delivered in several packages and from different addresses of origin of the shipment.
Orders will be delivered to the address designated by the buyer, therefore, Najarad, SL does not assume any responsibility when delivery cannot be made as a result of the data provided being inaccurate or incomplete, due to the absence of the recipient, etc. Without prejudice to the foregoing, Najarad, SL will adopt the measures required of a diligent merchant so that delivery can be made as soon as possible, to the satisfaction of both the sender and the recipient.
If the delivery of the order cannot be carried out, for any reason beyond the control of Najarad, SL, and the package is returned to our warehouses by the transport agency, we will park it until the customer claims it and if they want us to send it again, they will have an additional cost of €9.00, due to the extra costs generated by the return, which will be added to the cost of the order and which will be charged on delivery according to the conditions described above about that payment method.
If the order is sent to an address where we cannot deliver (for example shipping to the Canary Islands), this order will be returned to us, or we will request that it be returned to us, and we will refund the order by deducting €9.00 from the amount. to be returned as expenses generated by handling and shipping.
Deliveries to public organizations or properties where there are restrictions on access to the general public, Najarad, SL does not guarantee that the same will be made directly to the recipient, the order being fulfilled and released from liability, when the order has been made available. available to the recipient at the reception or place that acts as access control.
We guarantee the delivery of orders with the deadlines indicated in the corresponding section, given the transportation system and the destination chosen by the buyer. In periods in which special circumstances occur (Christmas, strikes, weather conditions, extraordinary events...), shipments may be delayed. For all orders, regardless of their destination, Najarad, SL does not guarantee deliveries at specific and specific times. If the buyer indicates a specific delivery date or shows a preference for a specific time slot, it will be understood that he does so as a guideline. Najarad, SL will communicate this circumstance to the carrier so that, as far as possible, it complies with this indication, without assuming any other obligation or responsibility.
For shipments to destinations outside the EU, the shipment may be inspected at customs and the customer may have to pay the corresponding customs costs.
HOW CAN I MAKE AN EXCHANGE or RETURN?
Consumers who place orders online have the same legal and consumer protections as purchases made in traditional markets. A period of 15 calendar days is established from receipt to request an exchange or return.
To make any exchange or return, it is essential that it be made with the products in perfect condition, without having been used and with the original packaging.
Procedure to make an exchange or return:
- In a BIKILA STORE:
You can go directly to one of the authorized BIKILA Stores www.bikila.com/tiendas and exchange or return your purchase there.
The change will be made directly and completely free of charge.
When returning, the store will collect the product you want to return, but they will NOT make the return, but will manage it with the headquarters so that it is done within a maximum period of 7 calendar days. We are very sorry that you will not be able to exchange or return your online order at the BIKILA stores in Avilés, Bilbao, Canary Islands, Girona, Palencia or Gijón.
- BY YOUR MEANS:
The customer can directly send us the product(s) they wish to return to BIKILA, Avda. Donostiarra, 2 - 28027 Madrid by their own means and assuming the costs of said return.
- ON-LINE:
To make an exchange or return online , click on the following link:
START EXCHANGE OR RETURN REQUEST
Fill out the text boxes with your order ID and purchase email and you will be redirected to a page containing your purchase information so you can process an exchange or return.
- To process an EXCHANGE we recommend choosing Refund to a Gift Card with which you can make the purchase of the new product. We will send you a gift card so you can purchase directly from our website again once the items have been shipped and reviewed.
- To process a RETURN , select your preferred compensation and logistics information related to your return request.
Remember that you must wrap and protect the products to be returned with packaging paper, a bag, or by any other means , so that neither the product nor the shoe box is damaged. If the product (including the original box in the case of sneakers) does not come properly wrapped and is damaged during the process, we will not accept the return and we may refuse to deliver the product or we will inform you of this and apply a charge of €6 per packaging renewal.
For online purchases received from December 5 to December 31, we extend the deadline* to request an exchange until January 31. *Check conditions of physical stores.
These forms of exchange or return have the following associated costs:
| Change o Return with order collection (Gift card) | €4.95 | |
| Change o Return with delivery at a nearby point (Gift card) | €4.95 | |
| Return with order collection (same payment method) | €6.95 | |
| Return with delivery to a nearby point (same payment method) | €5.95 | |
| Return with order collection (transfer payment) | €6.95 | |
| Return with delivery to a nearby point (transfer payment) | €5.95 |
RIGHT OF WITHDRAWAL
You can withdraw your order. For this and more information click here