General conditions of use
These General Terms and Conditions apply to the purchase of products offered to any Internet user who places an order through the website hosted at https://bikila.com, owned by NAJARAD, S.L., which operates under the BIKILA brand.
BIKILA's identification and contact details are as follows:
Registered office: Avenida Donostiarra, 2 - 28027 - Madrid
Tax ID No.: B80486350
Email: atc@bikila.com
Contracting procedures and process
To purchase products, customers must register on bikila.com, follow each of the steps in the procedure provided on bikila.com, and add them to the shopping cart, which will be generated as the products to be purchased are selected.
Shopping carts are not binding on BIKILA or the customers.
In subsequent purchasing processes, once customers have registered, they will only need to provide the email address and password they used to register on bikila.com.
Customers must use their credentials diligently and not make them available to third parties, and must immediately inform BIKILA of their loss or theft or of any possible access by an unauthorized third party. Likewise, customers agree at all times to provide accurate information regarding the data requested in both the user registration form and the purchase agreement, and to keep it up to date. The registration of this data is mandatory, and the user's failure to complete it or the provision of incorrect data will prevent BIKILA from correctly processing the orders placed. Customers also agree to keep their personal access keys to bikila.com confidential and to exercise the utmost diligence with them.
To access certain features on bikila.com (adding items to favorites, the purchasing process, etc.), the user must register by creating a user account, which will be validated by their personal and non-transferable password. To do so, the user freely and voluntarily provides the personal data required in the information collection form for user registration.
The web service provider is not responsible for false or incorrect information provided by the user for registration in the various services offered by the website, nor for any consequences arising from the use of such non-real or incorrect data.
Conditions for use of the identifier and personal access key:
The user will select their email address and a password as their username, which they agree to use personally and appropriately, not to make available to third parties, and to inform Najarad S.L. of their loss or theft or of any possible access by an unauthorized third party, so that they can be immediately blocked.
Words that are intended to confuse third parties, as well as offensive, insulting, and generally unlawful or contrary to morality and good customs, may not be used as a contact email address.
Najarad S.L. will impose technical password maintenance conditions regarding the minimum number of characters, the type of characters, the number of authorized failed login attempts, user and key blocking and recovery, as well as the timeframe for key renewal or user inactivity expiration. Likewise, Najarad S.L. will impose its technical conditions and means for user registration and for personal and billing data related thereto. The same will apply to requests for user modifications and account closure. Najarad S.L. reserves the right to block users if it considers that there is a breach of any of the conditions set out above.
Prices and payment methods
The price of the products will be the price shown in Euros on bikila.com and will include VAT and/or, where applicable, any other applicable tax and/or fee in the territory of application, as well as, where applicable, any shipping costs. In the case of high-volume orders, BIKILA reserves the right to modify the shipping costs of the order based on its volume, and customers will be notified immediately of such amounts.
BIKILA reserves the right to make, at any time, any modifications it deems appropriate to the price of the products. In any case, the price applicable to the purchase order placed by the customers will be the price in effect at the time they accept the privacy policies regarding the selected products.
Customers must pay for the purchased products using the payment methods provided on the website. Where applicable, customers must include the payment information required in the product purchase process. Following payment, customers will receive an email confirming the purchase of the products together with the general terms and conditions. Customers may download the purchase invoice from their customer account or request a hard copy by writing to atc@bikila.com. The hard copy invoice will be sent using the shipping agency chosen by BIKILA and will cost 5.00 euros, which the customer must pay in cash upon delivery.
If you want to use a discount code when making your purchase, you can do so in the shopping cart. Please note that the discount does not apply to discounted products or accumulate with other discounts, special or exclusive launches. All electronics and nutrition products are excluded. When the code is added to the shopping cart, you can see whether it is valid for the items in your order, and if it is not applicable, a message will indicate this.
Product delivery
Once BIKILA has verified that the purchase has been correctly completed, it will deliver the products to the address provided by the customers in the purchase process within a period that will, under no circumstances, exceed thirty days from the order confirmation date.
Customers may track their orders from their customer account using the tool provided on bikila.com.
Product delivery will be considered completed once the products have been made available to the customers.
If the customers are not present at the time of product delivery, they must contact the courier company hired by BIKILA or the Customer Service Department to arrange another delivery date.
All product purchases are subject to availability. In the event that the purchased product is unavailable, BIKILA will inform the customers and may offer a product with similar characteristics and equal or superior quality, although customers may cancel their purchase and recover the amount paid as soon as possible.
Liability
BIKILA makes every effort to provide accurate, complete, and up-to-date product information. However, the color of the products shown on bikila.com may vary depending on the characteristics of the customers' devices. To this end, BIKILA reserves the right to correct product images when necessary.
BIKILA will not be responsible for any errors that may occur in product delivery if the customers have not correctly completed the purchase form provided on bikila.com. If any delivery issue arises, BIKILA will inform the customers as soon as it becomes aware of it.
The risk of loss or damage to the products will pass to the customers once they have been made available to them and, in the event of a return, will remain with the customers until they are delivered to BIKILA. Likewise, BIKILA will not be responsible for any failure to comply with any of the obligations arising from the general terms and conditions due to force majeure.
Legal product warranty
Claims regarding products purchased at a BIKILA store must be filed by visiting the store where the purchase was made, with the product clean and the purchase invoice or receipt. For a claim regarding an online purchase made on bikila.com, all information related to the claim must be sent to info@bikila.com
The warranty for products offered by BIKILA through its website https://www.bikila.com and all its physical points of sale means that:
a) The product will be delivered in perfect condition and in the requested quantity.
b) The product will conform to the most recent characteristics indicated by the manufacturer, as set out on the website or in the product materials description at the time the order is placed.
Najarad S.L. does everything in its power to deliver the products in optimal condition. However, if you receive a product that you consider defective, you must keep it in its current condition so that we (or our agent) can inspect it within a reasonable period of time. In the event of a defective product, the seller must proceed, as appropriate, with repair, replacement, a price reduction, or termination of the contract, which will be free of charge for the consumer and user. The seller is liable for any lack of conformity that becomes apparent within three years of delivery. The consumer and user must inform the seller of the lack of conformity as soon as they become aware of it. This clause will be applied taking into account the nature of the goods sold.
To exercise the warranty, the following must be presented:
Najarad S.L. purchase invoice.
In any case, the serial number of the product to be repaired must match the records held by Najarad S.L.
The warranty begins on the same day the order is delivered.
If you want us to repair or replace the product or refund the amount paid, you must ensure that the product:
- Has not been used incorrectly or negligently, improperly or carelessly handled, or subjected to abnormal or harmful conditions. In this regard, manufacturing defects will not be considered, but rather incorrect use and/or wear and tear resulting from normal use. For example, any product that has not been properly maintained, damage resulting from choosing the wrong size, involvement in an accident, or damage caused while attempting to repair or modify it.
Manufacturing defects will not be considered, but rather incorrect use and/or wear and tear resulting from normal use:
- Any damage resulting from accidental use. Example: deformation of the sneakers, wear of the soles, rubbing of the fabrics, etc.
- Has not been used in a manner contrary to the purpose for which it was designed by the manufacturer.
- Has not been used incorrectly or negligently, improperly or carelessly handled, or subjected to abnormal or harmful conditions.
- Has not deteriorated due to natural wear and tear after receipt.
- The product has not been altered or personally repaired, or repaired at any establishment prior to filing the claim regarding the defect.
If the product does not meet any of the requirements mentioned, we may decide, at our discretion, not to repair or replace the product or refund the amount paid, and/or we may ask you to, where applicable, reimburse the full transportation and inspection costs incurred according to the current standard rates.
There is an online dispute resolution platform that can be accessed desfrom here.
For health, hygiene, and safety reasons, any used garment must be cleaned before sending it to us. If we receive any garment that is rejected due to bad odor or excessive dirt, we will NOT process your claim and will contact you to indicate the steps to follow to return the garment to you, as in these cases we will not bear any shipping costs of any kind.
Right of withdrawal
You may withdraw from your order. To do so and find more information, click here.
Personal data protection
Regarding the personal data provided by customers during the product purchase process, BIKILA, as the data controller, will process it for the purpose of managing the sale and delivery of the purchased products through bikila.com, as well as, where applicable, sending informative communications to customers.
Customers may exercise their rights of access, rectification, erasure, and others by sending an email to atc@bikila.com.
If customers require more information about the privacy policy, they can consult it in the privacy policy.
Complaints and claims
Customers must contact BIKILA through atc@bikila.com to express their complaints and claims. BIKILA agrees to make the complaints form available so that they can be addressed as soon as possible and, in any case, within one month of submission.
Nullity
If any of the clauses of the General Terms and Conditions is declared, in whole or in part, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part thereof that is null or ineffective, and the rest will remain in effect, with such provision or the affected part thereof deemed not to have been included. For these purposes, the General Terms and Conditions will only cease to be valid with respect to the null or ineffective provision, and no other part or provision thereof will be annulled, invalidated, prejudiced, or affected by such nullity or ineffectiveness.
Applicable law and jurisdiction
The General Terms and Conditions shall be governed by and construed in accordance with Spanish law.
In accordance with Art. 14 of Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumers, customers are informed that they can submit their claims to the dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/
Likewise, in the event of any conflict or discrepancy in the interpretation and/or application of the General Terms and Conditions, the competent courts will be those provided for by the applicable regulations on consumer and user jurisdiction.